Terms of Service

1. Scope

Favenda is an e-commerce software service that lets the Customer build and run its own online store. Set-up, design and similar services are provided when separately agreed. Customer staff using the service follow these terms on the Customer's behalf.

2. Account and authority

• User roles are set by the Customer, which is responsible for the actions of its users.
• Protecting sign-in details and payment and shipping keys is the Customer's responsibility.
• The Customer confirms it owns or is allowed to use the domain and content (product texts, images, brands) on its store.

3. The Customer's obligations as seller

• The Customer is the seller of all sales on its store; Favenda is not a party to the sales contract.
• Preparing, keeping up to date and publishing the distance sales contract, pre-contract information, withdrawal rights, privacy notice, cookie notice and return terms is the Customer's responsibility. Favenda provides the tools to link these pages to checkout.
• The Customer is the controller for its store customers' personal data; Favenda processes that data on the Customer's behalf (see the Privacy Policy).
• The legality of products, the accuracy of prices and stock, invoicing and tax obligations rest with the Customer.

4. Payments, shipping and third-party services

Payments are collected with the Customer's own payment provider account (iyzico, PayTR or Stripe) and shipments use the Customer's own carrier agreements; their fees and terms are between the Customer and the provider. Favenda does not collect customer payments and is not liable for errors, outages or decisions of payment or shipping providers; it will try to resolve integration issues within a reasonable time.

5. Fees and plans

• Plans and prices are published on favenda.com; VAT is added in Türkiye.
• Fees for a paid period are not refunded except where the law requires.
• Servers, maintenance, SSL certificates and the AI usage included in the plan are covered by the fee; plans are subject to fair-use rules. Domains, payment provider commissions and shipping fees are paid to the respective providers.

6. Prohibited use

Using the service to sell illegal products or content, for fraud, to infringe others' trademarks or copyright, for unsolicited bulk messages, to overload the system with automated bulk requests or for reverse engineering is prohibited and may lead to the store being suspended.

7. Data

Customer data and store content belong to the Customer. When the subscription ends, the Customer can export its product, order and customer data; the data is deleted within 90 days.

8. Limitation of liability

Favenda's total liability is limited to the fees paid by the Customer in the 12 months before the event causing the damage. Indirect damage and lost profit or sales are excluded. Cases of intent and gross negligence are reserved.

9. Termination

The Customer may end the subscription at any time; service continues until the end of the period. Favenda may end it with notice for a serious breach of these terms.

10. Changes and governing law

Changes are announced by email at least 15 days in advance. Turkish law applies; Antalya courts and enforcement offices have jurisdiction. Statutory consumer rights remain unaffected.

Contact: info@favenda.com, Meydankavağı Mah. 1575. Sok. Nazmi Aksu 2 Sitesi Floor 5, Muratpaşa / Antalya, Türkiye